Frequently Asked Questions
Our escape games have been meticulously planned for maximum enjoyment, and thus we strongly urge participants not to use any tools which are not designed for the games. These will spoil your real Escape Room Singapore experience as they do not flow with the games’ plot.
Please do not exert brute force on our objects. Our games have been designed in a way they do not require much strength. If you run into an obstacle, we encourage you to think out of the box, because no ideas are too crazy at LOST SG!
Everyone loves a good game and nothing destroys the experience like spoilers. We urge participants to keep game details private and confidential to maintain an equal escape game experience among players.
LOST SG reserves the right to conduct security checks and the rights to terminate the game at any point in time if participants are found not abiding to our rules and regulations. There will be no refunds on payment made.
Are there any preparations required prior to the game?
Bring yourself and your friends over. There are no specific dress code so come dressed comfortably! To maintain optimum game experience, personal belongings such as mobile phones are not permitted into our rooms. There will be free lockers provided to stow your belongings.
How long is the duration of the game?
In each game session, players will experience first-person gaming experience with 60 minutes of pure-playing time, excluding game introduction. To maximise the gaming experience, we strongly recommend participants to arrive at least 15 minutes earlier prior to the start of the game (toilet breaks, getting lost before finding LOST SG).
Are there any preparations required prior to the game?
Bring yourself and your friends over. There are no specific dress code so come dressed comfortably! To maintain optimum game experience, personal belongings such as mobile phones are not permitted into our rooms. There will be free lockers provided to stow your belongings.
How do I change my booking?
Reply to the booking confirmation email and our team will assist you. We don’t take bookings or accept booking changes over the phone.
Can I take on the same room again?
Yea, why not?
What are the payment options available?
NETS, Visa/MasterCard, PayNow and GrabPay.
American Express & Diners Club cards are not accepted.
Are children aged 6 and below allowed to play for free?
Yes, children aged 6 and below are allowed to play for free when accompanied by a paying adult.
We have less than 7 players but we wish to have an exclusive room to ourselves, can we do that?
What are the requirements to play the games?
Just come down and have fun. Don’t think too much about it!
But if you must… basic skills like teamwork, cooperation, and observational skill are needed.
Why are mobile phones and cameras not allowed into the games?
Because we’re the gamemasters.
Can I organize a private event at LOST SG?
Yea, why not? We welcome private-events such as private gatherings, team building activities etc. You may wish to contact us by phone or contact us via our form.
How do I make a booking?
You can do it online or choose to walk-in (best to call us before heading down as games are subject to room availability) for a game session. It can get really busy at the outlet, so we do not take game bookings over the phone.