Once you set up a company, its success depends on the kind of employees you have. The employees are in direct contact with customers. They determine how far the firm will go and the sales turnover. Your wish is for them to carry your vision and ensure the business grows to what you had envisioned. The kind of service your customers will get lies entirely on the shoulders of your staff. Therefore, ensuring that the employees are always motivated should be a part of your KPI as the manager or business owner, since they are the face of the company. If they are unhappy, they will give poor customer service to clients, and this may lead to the collapse of the company. The good news is that it does not always have to be about the salary. There are numerous other ways of ensuring maximum staff productivity. Here are some of them:
During your recruitment exercise, your human resource department chose the best candidates for the job. With that in mind, give your employees the space to work. Allow them to carry and execute your vision and mission as you sit to enjoy the fruits. Allow autonomy and encourage them to take charge of their schedule. You too would not like it when you feel someone is always watching and monitoring your every move. Allowing them such freedom will make them work smarter to deliver the sales you need for a strong and prosperous company. They will also feel motivated knowing that you trust them to make the right decisions.
Break the monotony
If your staff are always enclosed in an office, they will not have the time to think of how best to deliver. They will also not have time to understand market dynamics and how to overcome them. Do not turn them into robots. They should be able to step out occasionally, away from the machines for a refreshing activity. If you are not sure what they can engage in, visiting the escape rooms in singapore is an excellent idea. They will be glad to engage in mentally-stimulating activities. The escape room games will not only motivate your employees but also strengthen teamwork.
Do not let your employees learn of changes in the organisation through the local news or from customers. Before you even make any important changes known to the public, inform your staff. It can be through memos or the managers. It would be so demotivating for them to be left in the dark and be surprised by changes. Apart from organisational changes, encourage an open door policy for them to air their grievances. Be open to ideas since they understand the customers.
Empower staff with the necessary skills through regular training. Investing in quality training will show that you have interest in developing your employees. You can even sponsor some of them for advanced courses that will help the organisation. Such a move will encourage them to pledge their loyalty to the enterprise. The training will also enhance their self-confidence, especially when handling customer queries.
It’s not always easy to meet and surpass targets, especially if they are stretching. The employees that meet targets are your gems. They are the ones addressing your bottom-line and the reason your company is standing strong. Going the extra mile for them is a simple way of encouraging and motivating them to continue hitting the numbers. And you know what? It does not have to be a huge cheque! You don’t even have to mount a guard of honour for them. Simple things like posting them on the company’s website as the employees of the year or somewhere on the company’s front office will go a long way. That way, they will feel honoured that someone is taking note of their efforts. It will also challenge the others to work smarter and get such recognition as well. By fostering positive competition, your sales will be sure to improve.
Finally, ensure your employees understand the values the company stands for and how to implement them. It will be easy for the company to flourish when you all work together as a team.